Jondell Stephens

  • Senior-Level Operations Executive with experience in finance and healthcare recognized for identifying organizational obstacles and developing competitive strategies that support financial objectives and world-class clinical outcomes.

    Employee-Centric Leader who leads and advises executive teams and cross-functional stakeholder groups to set goals and performance measures while maximizing strategic growth opportunities while managing budgets over $100M.

    People-Focused Strategist eager to influence business strategy by leading performance improvement efforts that optimize process efficiency, lower operating expenses, accelerate division-wide results and ensure world-class clinical outcomes.

  • Centerwell (Humana)

    National Director of Strategy and Operations - Home Based Care

    • National leadership responsibility for strategy and operations within Home-Based Care, driving execution, performance, and scalable growth across a multi-market care delivery model for complex senior populations.

    • Operate in close partnership with physician leadership to align clinical and operational priorities, ensuring high-quality, value-based care delivery and strong market performance.

    • Build and oversee enterprise operating structures, performance cadences, and accountability models that support consistency, efficiency, and sustainable expansion across markets.

    • Lead the design and deployment of care delivery workflows, support models, and field operations strategies that improve provider effectiveness, patient engagement, and operational reliability.

    • Translate operational, financial, and clinical data into actionable performance strategies, enabling executive visibility, disciplined decision-making, and targeted intervention.

    • Direct go-live planning and expansion execution for new markets, coordinating cross-functional teams to ensure readiness, alignment, and successful launch outcomes.

    • Drive large-scale strategic initiatives focused on operational excellence, program maturity, and transformation within a rapidly evolving home-based care platform.

    • Advance Humana and CenterWell’s value-based care objectives by strengthening the infrastructure, processes, and leadership discipline required to scale home-based services nationally.

    Monogram Health

    Senior Market Performance Leader — Market COO

    • Full operational and strategic accountability for the Alabama market, managing care for over 2,000 patients attributed to Cigna and Humana Medicare and Medicaid plans, focusing on poly-chronic conditions and acute care needs.

    • Direct oversight of market operations, clinical performance, and business strategy, ensuring optimal patient outcomes and financial sustainability.

    • Leadership of more than 20 direct reports, including Nurse Practitioners, Registered Nurses, and Social Workers, dispersed throughout the state.

    • Full management, budgeting, and oversight of an $100M P&L, ensuring financial stewardship, cost containment, and revenue growth.

    • Develop, review, and analyze performance and health outcome reports to drive data-informed decisions, proactively addressing operational and clinical challenges.

    • Lead, motivate, and hold accountable a multidisciplinary team to deliver high-quality, value-based care.

    • Design, implement, and oversee end-to-end strategic initiatives, driving market expansion, operational efficiency, and change management across the region.

    DaVita

    Regional Operations Director — 11/2021 - 01/2024

    • I owned full operational accountability for a region that included 15 locations across multiple states, managing a $60M P&L and over 200 employees with thousands of medicare and medicaid patients annually

    • Managed 15 clinics, five of which were nocturnal programs operating 24/7 with a total of 50 beds and a nocturnal patient census of 50-60

    • Change maker tasked with turning around struggling business units

    • Devised and executed new business development growth strategies to increase region's clinical care footprint and business growth by 35%

    • Authored set of SOPs and spearheaded process improvement efforts that increased efficiency by 50% reduced state survey conditions by 30%

    • Catapulted the team to from last place to being the #1 Region in the Division in Operations Excellence

    • Responsible for all provider relations, mergers and acquisitions within the region

    Edward Jones

    Firm Program Leader — 01/2021 - 11/2021

    • Achieved a 15% increase in process efficiency by designing a comprehensive program development strategy for the PMO

    • Successfully enhanced DEI initiatives, resulting in a 25% improvement in employee satisfaction by leading organization-wide change management

    • Chosen as go-to resource for formulating first-ever standard operating procedures for new firm PMO

    • Lead digital transformation in support of forming a new bank for the firm

    • Responsible to lead PMO support of diversity equity and inclusion programs for the firm

    • Responsible for supporting firm-wide transformational efforts

    Regions Bank

    Vice President, Strategic Execution & Business Transformation — 08/2019 - 12/2020

    • Delivered end-to-end solutions for strategic programs across expansive portfolio of services to accelerate banking business growth

    • Drove key initiatives, change management, and cultural and digital transformation

    • Partnered with executive leadership team to develop and execute strategic plans for program management, business analysis, cybersecurity, and operations

    • My process improvement efforts and strategies had a financial impact of over 66M for the bank

    USAA

    Leadership Development Associate — 12/2013 - 08/2019

    • Promoted from claims role after 5 years to plan and execute programs that accelerated performance for new hires

    • Developed strategies for the organizations with a focus on user experience design to include the use of various experience design tools including storyboarding, user research, and wireframes for mobile app development

  • Cornell University

    Certificate in Strategic Healthcare Leadership

    The College of William & Mary

    Master of Business Administration (MBA)

    Auburn University

    Master of Information Systems with Graduate Certificate in Cybersecurity (MSIS)

    Troy University

    Bachelor of Science

    Lean Six Sigma Greenbelt — Regions

    Certified Scrum Master — Scaled Agile Inc

    Certified SAFe Practitioner — Scaled Agile Inc

    • Improved operational performance by 45% within 6 months at Monogram Health while stabilizing teams and reducing attrition by 25%.

    • Authored set of SOPs and spearheaded process improvement efforts that increased efficiency by 50% reduced state survey conditions by 30% thrusting region from last place to 1st in OpEx at DaVita.

    • Implemented process improvement initiatives that resulted in 66M in savings across the organization at Regions Bank

  • Troy University — Sorell College of Business

    Adjunct Professor of Operations Management — Department of Decision Sciences

    2023 - Present

    Chadron State College

    Adjunct Professor — College of Business

    2020 - 2024

    Alabama Veteran

    Advisory Board of Directors

    2018 - Present

  • Acute Care, Budget Development, Business Strategy, Performance Management, Power BI, Change Agility, Six Sigma, Excel, Senior Healthcare Leadership, Strategic Focus, P&L Ownership, Business Acumen, Analysis, Salesforce, Talent Management, Budget Development, Business Strategy, Performance Management, Power BI, Change Agility, Six Sigma, Excel, Senior Healthcare Leadership, Strategic Focus, P&L Ownership, Business Acumen, Analysis, Salesforce, Talent Management, Budget Development, Business Strategy, Performance Management, Power BI, Change Agility, Six Sigma, Excel, Senior Healthcare Leadership, Strategic Focus, P&L Ownership, Business Acumen, Analysis, Salesforce, Talent Management, Microsoft Excel, Powerpoint, CRM, User Experience, Wireframe, DMAIC, Process Design, Product Management, Finance, Strategic Execution, Business Transformation