Transforming Complex Operations Into Strategic Impact.
Hello, I’m Jondell Stephens — a senior operations executive with 20+ years of leadership across healthcare, finance, and banking.
I’ve led large-scale operations at CenterWell (Humana), Monogram Health, DaVita, Regions Bank, Edward Jones, and USAA — managing P&Ls exceeding $100M, leading teams of 200+, and building the systems that turn strategy into results. My work spans market operations, value-based care delivery, digital transformation, and process improvement that has delivered tens of millions in savings.
I also shape the next generation of leaders as an Adjunct Professor of Operations Management at Troy University. Off the clock, I’m a proud Birmingham, AL native, devoted husband to Rachel, father to two incredible daughters, and a dedicated soccer dad.
20+ Years Leadership • $100M+ P&L Ownership • 200+ Team Members Led • Adjunct Professor
Education & Certifications
Cornell University — Certificate, Strategic Healthcare Leadership
The College of William & Mary — Master of Business Administration (MBA)
Auburn University — M.S. Information Systems, Graduate Certificate in Cybersecurity
Troy University — Bachelor of Science
Lean Six Sigma Green Belt
Certified Scrum Master & SAFe Practitioner — Scaled Agile
Adjunct Professor of Operations Management — Troy University
Advisory Board of Directors — Alabama Veteran
Professional Experience
National Director of Strategy & Operations, Home-Based Care. Driving execution, performance, and scalable growth across a multi-market care delivery model for complex senior populations.
CenterWell (Humana)
Senior Market Performance Leader — Market COO. Full operational and strategic accountability for the Alabama market: 2,000+ patients, 20+ direct reports, and a $100M P&L.
Monogram Health
Regional Operations Director. Owned operations for 15 clinics across multiple states — a $60M P&L, 200+ employees — taking the region from last to #1 in the division for Operational Excellence.
DaVita
Consulting Services
Operational assessments, turnaround plans, and execution roadmaps that align your operations with your growth goals — grounded in 20+ years of running complex, multi-site organizations.
Operations Strategy & Transformation
Ongoing executive-level operations leadership without the full-time hire. P&L oversight, performance cadences, and direct advisory for founders and executive teams.
Fractional COO & Executive Advisory
Lean Six Sigma–driven process work that cuts waste and lifts efficiency, plus one-on-one coaching for emerging leaders rooted in real-world operating experience.
Engagement Options
Discovery Call — $150 / hour. Initial operations assessment, pain-point review, and actionable recommendations.
Strategy Session — $500 / half-day. A deep-dive into one focus area, with a written strategy deliverable and priority roadmap.
Ongoing Advisory — $3,000 / month. Fractional COO retainer: outcome-based operating strategy, performance oversight, and direct executive access.